Terms and conditions

Shipping policy

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Delivery areas
We ship within Sweden and selected international destinations.

 

Processing time
Orders are usually processed within 5 business days. Orders fulfilled by our dropshipping partner may take longer, typically 5-14 business days. We are not responsible for customs delays on international orders”

 

Shipping costs
Shipping fees are shown at checkout. Free shipping may apply above a certain order value.

 

Delivery times
Estimated delivery is 5-7 business days within Sweden. International delivery times vary.

 

Tracking
When available, tracking information will be provided via email.

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Return policy

 

Right of withdrawal

In accordance with EU and Swedish consumer law, you have the right to withdraw from your purchase within 14 days from the day you receive your order. This right applies to all EU customers. Returns must be approved by us before shipping.

 

To exercise your right of withdrawal, you must contact us before returning any item by emailing missedcutsgolf@gmail.com and include:

• Order number

• Full name

• The item(s) you wish to return

 

Condition of items

Returned items must:

• Be unused, unworn, and in original condition

• Be returned in original packaging, including all tags, labels, and accessories

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Second hand and upcycled items may also be returned, provided their condition is unchanged from delivery. We reserve the right to refuse returns that show signs of use, wear, damage, or improper handling.

 

Return costs

Customers are responsible for all return shipping costs, unless the item is defective or incorrect.

• Return shipping costs are non-refundable

• We recommend using a tracked shipping service, as we are not responsible for lost returns

• Return instructions and address will be provided after your return request has been approved

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For dropshipping products, returns are handled on a case-by-case basis. In some cases, alternative solutions may be offered instead of a physical return.

 

Refunds

Once your return has been received and approved:

• Refunds are processed within 14 days

• Refunds are issued via the original payment method

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Refunds are issued via the original payment method. Original standard shipping costs will only be refunded if the entire order is returned. Any additional shipping costs paid by the customer, as well as return shipping, are non-refundable.

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Exchanges

We do not offer exchanges for new products. Second hand items may be exchanged for another second hand item, subject to availability. If you wish to discuss an exchange, please contact us at missedcutsgolf@gmail.com before returning any item.

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Defective or incorrect items

If you receive an item that is:

• Defective

• Damaged during delivery

• Incorrect

Please contact us within 48 hours of receiving your order and include:

• Order number

• Description of the issue

• Clear photos or video evidence

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If a dropshipping product is confirmed to be faulty, we will assist you in creating a case with our dropshipping partner to resolve the matter through a replacement or refund, where applicable.

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Non-returnable items

Returns will not be accepted for:

• Used or damaged items

• Returns sent without prior approval

• Returns sent after the withdrawal period

• Items that do not meet the stated return conditions

• ​Items clearly marked as ‘Final Sale’ or custom-made are also non-returnable

 

Unclaimed parcels

Unclaimed or refused deliveries will be charged a handling fee to cover shipping and administrative costs.